FAQ

Hello, here are the frequently asked questions and answers for our online store:

Q1: How to ensure product quality?
A: All products are handmade and quality is strictly controlled. There will be no returns or exchanges if there are any issues.

Q2: What is the average delivery time?
Answer: It takes 7-16 working days, and may be extended by 1-2 days in some areas or peak periods.

Q3: Can I customize my requirements?
A: Yes, please indicate your requirements when placing the order, we will make it according to your standards.

Q4: How to check the order?
A: After placing an order, provide the express delivery number and you can check the progress in real time on the express company APP.

Q5: Can I modify the order content?
Answer: Unpaid items can be adjusted. Please contact customer service to modify the details after payment.

Q6: Under what circumstances can I apply for return?
Answer: If quality problems occur within 7 days, the product must remain in its original condition and a certificate must be provided.

Q7: What are the payment methods?
Answer: We support payment channels such as paypal and credit card.

Q8: Can I ask questions about the design?
A: Welcome to consult, we will try our best to provide you with customized solutions.

Q9: How to get new user discount?
A: You can enjoy discounts when subscribing, and there is a rebate policy for long-term customers.

If you have any other questions, please feel free to contact us and a specialist will be at your service!